Frequently asked questions.

Aro AI is the AI engagement platform for higher education. It engages, qualifies and follows up with every prospective student on your website, WhatsApp and phone (beta), so your team enrols more without adding headcount.

Aro AI is built for university admissions and enrolment teams who want to engage prospective students at scale, answering enquiries 24/7, qualifying leads, and working alongside the systems they already use.

Aro AI is built by a team with decades in international student recruitment, a network trusted by 1,200+ universities across 45 countries, with 600,000+ students placed since 1998.

Most institutions are live within a week. After an initial setup call, we configure and train your AI agent, integrate it with your website, and launch.

Not at all. We handle the setup and configuration. Your team uses a simple dashboard to monitor leads, conversations, and analytics.

Upload your prospectus and documents, or point it at your website and it reads the rest. Your programmes, fees, intakes and entry requirements live in one structured catalogue.

It hands off to a human on your team with the full conversation, or captures the student's details and flags the question so you can add what was missing.

Yes. Your team can take over the same chat instantly with full context, or if no one's free the student books an appointment.

Yes. You can set the agent's name, tone, language, and personality to match your institution's brand.

Yes. 100+ for chat and text on your website and WhatsApp; voice is in beta and speaks a growing set.

Yes. The AI can schedule meetings directly with your admissions counsellors or sales team.

Your dashboard shows conversation volumes, top-asked questions, content gap analysis, response times, and conversion funnel metrics, all exportable as CSV or via API.

Aro AI is built for higher education. It understands admissions workflows, programme details, and student intent. Generic chatbots rely on rigid keyword matching; Aro AI handles multi-turn, nuanced conversations.

During the conversation the AI works out how ready each student is and flags the high-intent ones to your team, so they know who to follow up with first.

Both. Aro AI proactively engages visitors based on their browsing behaviour, like a counsellor greeting someone who walks into your office. It also responds to direct questions.

Yes, with your input. You can see the questions students ask, where they drop off, and what is missing, then update its knowledge and answers so it keeps getting better for your institution. It does not change on its own without your team.

Yes. The same AI advisor is available on your WhatsApp Business number. Students can chat, send documents, and receive programme recommendations, all on the channel they already use.

Voice is available in beta; it speaks a growing set of languages.

Yes. Students can pick up where they left off across your website, WhatsApp, and voice (beta).

Yes, automatically by email and WhatsApp, with phone follow-ups in beta, referencing the programmes they asked about.

Connects to Slate, Salesforce, HubSpot and 5,000+ tools via Zapier, plus Microsoft Teams and Google Sheets.

Pricing depends on your institution's size and needs. Book a demo and we'll put together a quote that fits.

Yes, we offer a trial period so you can see it on your own programmes before committing.

Book a demo and we will learn about your team, your student journey, and the best way to get started.

Connects to Slate, Salesforce, HubSpot and 5,000+ tools via Zapier, plus Microsoft Teams and Google Sheets.

We use a combination of your institution's content (documents, FAQs, website) and AI models to create a knowledge base specific to your needs.

Connects to Slate, Salesforce, HubSpot and 5,000+ tools via Zapier, plus Microsoft Teams and Google Sheets. Leads can be sent into your existing workflow.

Yes. Connects to Slate, Salesforce, HubSpot and 5,000+ tools via Zapier, plus Microsoft Teams and Google Sheets.

Yes. All data is encrypted in transit and at rest. We follow industry best practices for data security.

Data is stored on secure cloud infrastructure with options for regional data residency.